Explore how Virtual Assistants can help insurance companies improve their sales and client retention.
In this blog, we will discuss:
- How Can a Virtual Assistant Help Insurance Agents?
- Advantages of Getting a VA for Insurance Professionals
- Hiring a Virtual Insurance Assistant: The Secret to Your Success in Insurance Industry
- Why OWL TPS is a Smart Choice for Insurance Agencies
Key Takeaways
- A VA is a remote team member who helps insurance agents with almost everything under the sun when it comes to their day-to-day tasks.
- For newer, smaller agencies, they can cover the basics and then get you on your way to the growth you want. At larger and more well-established firms, a VA may enter client databases, help in aiding departments, or even do financial-admin work.
- The single biggest benefit you gain from a VA is time. Everyday tasks like data entry, scheduling appointments, and responding to emails can be done by virtual assistants.
As the insurance industry has transitioned to remote solutions over the past few years, several agencies have developed a taste for virtual assistants.
Designed exclusively for insurance agents, these models of remote and offshore staffing are not only a convenient way to tackle the mundane tasks of everyday but in fact are the key to improving productivity across every department.
In this article, we will discuss how virtual assistants can save an insurance agent’s day and will also outline some of the potential ways they can be incorporated into a smoother, more cost-effective workflow.
Virtual assistants are revolutionizing the insurance industry by delegating mundane administrative workload, streamlining client engagement, and offering scalable solutions.
How Can a Virtual Assistant Help Insurance Agents?
In numerous fields, including insurance, virtual assistants (VAs) are becoming the game-changer.
A VA is a remote team member who helps insurance agents with almost everything under the sun when it comes to their day-to-day tasks — from emails to appointments, paper works to record keeping of clients. All these tasks are important, but they consume a lot of time—time agents could be spending with clients and building their business.
Virtual assistants are people, unlike the automated systems or AI tools. It also means they are more flexible according to your agency’s needs, and can provide more of a personal touch—mainly in customer service or problem solving.
It can help the way that clients connect, and that human connection does wonders when it comes to trust. Additionally, it allows you to access a global talent pool, giving you a better chance of finding someone with the right skill set—quite possibly at a lower cost than a local hire.
For newer, smaller agencies, they can cover the basics and then get you on your way to the growth you want. At larger and more well-established firms, a VA may enter client databases, help in aiding departments, or even do financial-admin work. Whether your agency is large or small, VA can help in streamlining the operations and allow you to focus on your core areas—client servicing, proper risk-assessment, and strengthening your insurance policies.
If insurance agents list the numerous tasks a virtual assistant can do to help their business, it becomes much clearer how much value they can add to an agency and how virtual assistants can help improve productivity in all aspects of an insurance agency.
Also read: Is It Time to Outsource? 4 Clear Signs Your Business is Ready
Advantages of Getting a VA for Insurance Professionals
When you add a virtual assistant (VA) to your team, your insurance business can run much better. Here are some of the most significant benefits:
Improved Time Management and Assignment of Tasks
The single biggest benefit you gain from a VA is time. Everyday tasks like data entry, scheduling appointments, and responding to emails can be done by virtual assistants. Outsourcing these tedious tasks enables insurance agents to spend time on what matters most — sitting with clients, developing strategies, and/or closing deals. This helps to streamline everything and allows agents to do more without being overloaded.
Improved Customer Service and Client Engagement
This will also improve the way you relate to clients when it comes to getting a VA. They ensure that not a single message is left unanswered and every client is delivered an immediate reply.
Moreover, they align your follow-ups and handcraft your personal touch to your conversations to help you develop deeper relationships. Happy clients remain loyal and tell others about you and great service keeps them happy.
Flexible Support at Low Cost
More cost-efficient solution than onboarding a full-time in-house employee. There are no expenses such as an office or equipment needed that you have to incur since VAs work from home. You also have the option to hire someone only for part-time work, only for specific projects, or for full-time—but it comes down to what you can afford and what you need. This is particularly useful to smaller agencies or startups that need the support, but want to keep costs down.
Ultimately, hiring a VA can give your more time, enhance your customer service, and help you run your business more effectively. For insurance agents, this is a big deal if they are looking for a way to scale and provide better outputs without much burnout.
Also read: Top 5 Tools Every Remote Team Needs for Effective Communication and Productivity
Hiring a Virtual Insurance Assistant: The Secret to Your Success in Insurance Industry
The role of a virtual insurance assistant can be a game-changer for insurance agencies. These are remote workers who handle a variety of administrative tasks and free your in-house team to do the things they do best: sell and build relationships with clients.
Few benefits of hiring a virtual assistant are:
- Gain instant access to skilled talent at a fraction of the cost.
- Scale up or down when you need it.
- Short and flexible terms with no worries to do more.
The Role of Virtual Assistants in Helping Insurance Sales Teams
A virtual assistants can handle a multitude of tasks to aid your insurance sales team & enhance productivity across the board. Here’s how they can help:
CRM/AMS Management
- Add all contact details into your CRM (and keep it updated)
- Remove Dupes and Status Updates: Clean Up Your Database
- Generate reports and communicate insights from the data to visualize, monitor, and manage your sales pipeline
Lead Management
- Keep a record of all communication i.e. calls, emails, and meetings
- Ensure you have the proper lead statuses and ownership set up in your CRM or AMS system
Prospecting
- Find leads based on your criteria using tools like LinkedIn Sales Navigator and ZoomInfo.
- Develop targeted email lists for outreach campaigns
- Setup and run email marketing to new prospects
Lead Follow-Up
- Follow up with leads who complete website forms or engage in campaigns
- Book sales calls and fix appointments so that there are fewer no-shows
- Stay in touch in with the ideal prospect
Workflow Management
- Create automated email drip campaigns to follow up with leads
- Plan social media outreach and handling
- Set-up reminders and alerts to reach out to your clients around significant client events — birthdays, policy renewals, holidays, etc.
A virtual assistant helps your agency run smoothly in the background by taking these (traditionally) time-consuming responsibilities off your plate. Which means your sales team can focus on what really matters — closing deals and looking after your customers.
Also read: Mastering Remote Delegation: 5 Proven Strategies for a Stress-Free Workflow
Final Thoughts: Why OWL TPS is a Smart Choice for Insurance Agencies
OWL TPS knows the specific needs of an insurance world. This is why our virtual assistants are trained to execute your back-office work accurately and diligently, so you can continue to focus on the core of your business.
This is how we make your agency thrive:
- Boosted Efficiency
Virtual assistants make your day-to-day activities more productive and reduce the admin work so your team can work smarter and faster.
- Happier Clients
Offering quicker responses, seamless claims handling, and structured records of clients earns your clients the elite service they are entitled to which in turn fosters better relationships and retention.
- More Time to Grow
Save time for the activities that are truly important — building the next customer, managing the existing customers, and the other activities you need to do to stay ahead of the long tail.
By working alongside OWL TPS, you are getting much more than mere assistance, you are opening the door to a new horizon of productivity and potential for your insurance agency.
Contact us today to see how our professional virtual assistants will level up your business!
