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About Us

Our Story

We Didn’t Study Insurance. We Worked It.

OWL was founded by insurance agency owners who knew exactly what it felt like to be buried in admin, stretched thin across renewals, and watching good clients leave because the follow-up fell through the cracks.
We didn’t outsource the problem. We built the solution.
OWL Trusted Partner Solutions was built to give every business — starting with insurance agencies — access to dedicated, trained VAs who show up ready, stay committed, and become a real part of your team. No overhead. No ramp time. No revolving door. Just one person who knows your business and handles the work that slows you down.
OWL Trusted Partner Solutions, Inc. | About Us

Meet the Team

OWL Trusted Partner Solutions, Inc. | About Us
Paulo Zelaya Director of Operations

[email protected]

OWL Trusted Partner Solutions, Inc. | About Us
Amy Solares Onboarding Specialist

[email protected]

OWL Trusted Partner Solutions, Inc. | About Us
Lidia Ramos HR Manager

[email protected]

OWL Trusted Partner Solutions, Inc. | About Us
Gaby Martinez Business Development Representative

[email protected]

Trusted By

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Ready to discover how our outsourcing services can transform your business?

Contact us today, and let’s start a conversation.

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What We Offer

Your One-Stop Talent
Outsourcing Partner

With a goal to provide the best outsourcing solutions, we help your business achieve agility, efficiency, and scale faster.

Data Entry Solutions

Transforming raw data into actionable insights is what we aim for. Our data entry experts ensure your information is error-free, well-researched, structured, and ready to drive success.

Admin Assistant

Our admin and support services enable you to focus on the bigger picture while we take care of daily administrative activities and procedures.

Customer Service

From handling complaints to providing appropriate solutions, our multi-channel virtual customer support will bridge the communication between you and your customers.

Virtual Receptionist

We believe every conversation is an opportunity for your business. By handling calls, scheduling appointments, and providing information, our receptionist services ensure your business makes the most out of it.

OWL Trusted Partner Solutions, Inc. | About Us

We are a Outsourcing Company Where

What Drives Us Every Day

We started OWL because we believed there was a better way — a more personal, more accountable way — to give businesses the support they actually need. Every VA we place carries that belief. Every client we serve is a reflection of it.

To provide every business with a dedicated, trained VA who shows up like a team member — not a vendor. We are committed to making quality support accessible, reliable, and industry-ready.

To be the most trusted VA company for insurance agencies and service-based businesses across the US — known for our people, our training, and our results.

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Trusted By

OWL Trusted Partner Solutions, Inc. | About Us

Excellence

Every VA we place is held to a high standard — in communication, reliability, and the quality of their work. Good enough is not in our vocabulary.

OWL Trusted Partner Solutions, Inc. | About Us

Integrity

We say what we mean and deliver what we promise. If something is not working, we fix it. You will never be left wondering where things stand.

OWL Trusted Partner Solutions, Inc. | About Us

Collaboration

Your VA is not a contractor you manage remotely. They are part of your team. We build that relationship intentionally — because that is what makes the partnership work.

OWL Trusted Partner Solutions, Inc. | About Us

Adaptability

Embracing change is at the core of company values. We believe in adapting to the ever-changing business landscape, ensuring that clients get the support they need.

Our Promise

A VA Who Shows Up Like a Team Member. Every Day.

OWL Trusted Partner Solutions, Inc. | About Us
When you partner with OWL, you get one dedicated VA — not a rotating team, not a shared resource. Someone who knows your business, works your hours, speaks your language, and handles the work that has been slowing you down. We match every client carefully, support the relationship actively, and stand behind the results. Your success is the only metric that matters to us.
Calculate Your ROI

Maximum Savings Guaranteed!

Regular Employee at $ 16/hour*

Calculate Your Savings

FTE's

1

2

3

5

8

10

Regular Employee

$40,513.00

$81,026.00

$121,539.00

$202,565.00

$324,104.00

$405,130.00

OWL TPS

$22,800.00

$45,600.00

$68,400.00

$114,000.00

$182,400.00

$228,000.00

Savings

$14,713.00

$35,426.00

$53,139.00

$88,565.00

$141,704.00

$177,130.00

FTE's
Regular Employee
OWL TPS
Savings
1
$40,513.00
$22,800.00
$14,713.00
2
$81,026.00
$45,600.00
$35,426.00
3
$121,539.00
$68,400.00
$53,139.00
5
$202,565.00
$114,000.00
$88,565.00
8
$324,104.00
$182,400.00
$141,704.00
10
$405,130.00
$228,000.00
$177,130.00
  • 1

Testimonials

OWL Trusted Partner Solutions, Inc. | About Us
The Point Insurance — Inszone

Working with OWL Trusted Partners was one of the best professional experiences our agency has had.We did extensive research when picking a partner for the agency. Top of mind for us was quality of service, data security, and precision of documentation.

OWL Trusted Partner Solutions, Inc. | About Us
ANA Insurance Brokerage, Inc.

OWL Trusted Partner Solutions, Inc. has been a game-changer for ANA Insurance Brokerage, Inc. Over the past three years, their virtual assistant services have significantly improved our operational efficiency and service quality.

OWL Trusted Partner Solutions, Inc. | About Us
Mona’s Insurance

Monas auto insurance has been in business since 2006. We’ve never trusted anybody to do customer service for us outside of our establishment due to the reputation of normal call centers but when it comes to OWL things were different.

OWL Trusted Partner Solutions, Inc. | About Us
Only Way Insurance

We’ve been working with OWL Trusted Partner Solutions, Inc. for over two years, and they’ve been a huge asset to our business. Their virtual assistants have not only helped us cut costs but also improved our service quality.

OWL Trusted Partner Solutions, Inc. | About Us
Main Essential Insurance

OWL Has been nothing short of excellence. The way that they handle business, their staff, and their client is top tier. If you are looking for a staff member to properly represent your company, checking out OWL.

FAQs

Frequently Asked Questions

Outsourcing can help you save financially by reducing labor, infrastructure, and overhead costs. Additionally, you get access to top global talent, empowering you to maximize efficiency and scalability

With a goal to provide the best outsourcing solutions, we help businesses achieve agility, efficiency, and scale faster. Our services include:
  • Virtual Assistants
  • Administrative Assistant
  • Customer Service
  • Virtual Receptionist

    • Safeguarding your data privacy is our top-most concern. Therefore, we have implemented strict measures across the board.
  • Data access to only authorized persons only
  • Security audits and risk assessments
  • Mandatory confidentiality agreements
  • Ensuring compliance with international data protection regulations

    • We firmly believe that seamless and transparent communication is crucial for a successful collaboration.
  • Timely meetings and regular updates
  • Leveraging the latest project management tools
  • Dedicated account managers for prompt support
  • Round-the-Clock Assistance

    • We have a smooth and efficient onboarding process. Here is what it usually looks like:
  • Initially, we will schedule a consultation to understand your business needs and objectives.
  • Then, we will propose a plan and terms of the agreement.
  • Plan the transition process, ensuring a smooth handover of responsibilities.
  • Identify and hire staff members
  • Start working on the project once everything is in place.

    • We track performance on the basis of key performance indicators (KPIs) and service level agreements (SLAs). Our team regularly provides regular reports and valuable insights, demonstrating the value we are providing while ensuring complete transparency throughout the project lifecycle.
    OWL Trusted Partner Solutions, Inc. | About Us

    About us

    We are a virtual assistant agency born from the idea that businesses thrive when they have the right people in the right roles.

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    Quick Links

    Support

    Contact Info

    Email Us:

    [email protected]

    Call Us:

    +1 (714) 455-9725

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