Service Overview
Redefine Your Customer Service with OWL

It is crucial to build meaningful connections with your customers to survive in today’s competitive market landscape. At OWL, we provide omnichannel customer service & support, allowing you to give customers the experience they truly deserve.  

From fast replies to in-depth technical guidance, our comprehensive remote customer support solutions help you deliver exceptional assistance, ensuring 100% customer satisfaction and loyalty. 

OWL Trusted Partner Solutions, Inc. | Expert Customer Service & Support

Why Do You Need to Outsource Customer Service & Support?

The following are the advantages of outsourcing customer service & support: 

Accurate and Efficient

At OWL, there is no room for error. Therefore, our experienced data entry specialists input your data with complete precision and accuracy.

Cost-Effective

Outsourced data entry is cost-effective as compared to in-house management. Outsourcing your data not only saves you money but also boosts the productivity of your internal resources.

Customizable Solutions

We understand that every business is different. That is why our data entry services are flexible and tailored to your unique business needs.

Secure and Confidential

We understand the importance of data security and have implemented strict security measures and protocols to safeguard our client data.

Our Customer Support Services Include:

OWL Trusted Partner Solutions, Inc. | Expert Customer Service & Support

Inbound Customer Service

For us, inbound customer service is an opportunity to connect with your customers. Our team creates personalized experiences for every caller, ensuring every conversation is valuable and provides a deeper understanding of your products necessary to strengthen connections with customers.

OWL Trusted Partner Solutions, Inc. | Expert Customer Service & Support

Social Media Support

Social media is the best medium for creating a conversation around your brand. Our remote customer support team is active on social media platforms, participates in brand conversations, and responds to customer inquiries and concerns in real time to foster meaningful relationships.

OWL Trusted Partner Solutions, Inc. | Expert Customer Service & Support

Tech Customer Support

Scripted responses can increase customer frustration. Therefore, we provide effective real-time solutions, ensuring customer satisfaction and positive feedback.

OWL Trusted Partner Solutions, Inc. | Expert Customer Service & Support

Outbound Services

Generic telemarketing doesn't cut it anymore. Our outreach strategy revolves around engaging with potential and existing customers to maximize brand top-of-mind, build trust, and create meaningful connections.

Why’s OWL Your Go-to Company for Customer Service & Support?

Why’s OWL Your Go-to Company for Customer Service & Support?

We offer tailored customer support solutions for a variety of industries to meet their unique needs. 

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Enhance Your Business with Expert Customer Support

Maximize your business potential with our comprehensive tech customer support services. Our solutions are designed to streamline your operations, improve customer satisfaction, and drive efficiency. By opting for our outsourced customer support, you gain access to skilled professionals and advanced technology without the overhead costs of maintaining an in-house team. 

  • Reduce recruitment and training expenses. 

  • Eliminate the need for additional office infrastructure.
     
  • Benefit from cutting-edge technology and experienced support staff. 
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FAQs

Frequently Asked Questions

Back office support enhances operational efficiency by managing routine tasks and administrative duties, allowing your team to concentrate on strategic activities. It also helps in reducing operational costs and improving accuracy in data handling.

Our typical turnaround time for resolving customer issues varies based on the complexity of the query. However, we aim to address and resolve most issues within 24 to 48 hours to ensure prompt service.
  • Administrative Support
  • Customer Service
  • Receptionist Services
  • Data Entry
  • We handle sensitive customer information with the utmost confidentiality and adhere to strict data protection protocols. Our systems are secure, and our team is trained in privacy practices to safeguard all customer data.

    Yes, our remote customer support services are scalable. Whether you need to expand during peak seasons or downsize during quieter periods, we can adjust our team and resources to meet your changing demands.

    We manage peak times and high call volumes by deploying additional staff and using advanced call routing technologies. Our scalable solutions ensure that customer support remains efficient and responsive during busy periods.

    We have a structured complaint management process to handle customer complaints promptly and effectively. Our approach includes investigating issues, addressing concerns, and implementing corrective actions to prevent recurrence.

    Yes, we offer multilingual customer service support to cater to a diverse customer base. Our team includes representatives fluent in multiple languages, ensuring clear and effective communication with your customers.

    Our customer support representatives undergo comprehensive training programs that cover product knowledge, communication skills, and customer service best practices. We ensure they are well-prepared to handle various customer interactions effectively.

    Effective customer service support resolves issues promptly, addresses customer inquiries accurately, and provides a positive interaction experience. This leads to higher customer satisfaction and fosters loyalty to your brand.

    We evaluate customer satisfaction through surveys, feedback forms, and performance metrics. Regular assessments help us gauge customer sentiment and make improvements to enhance the overall support experience.

    Yes, we can provide customer support across different time zones to accommodate global operations. Our flexible scheduling ensures that support is available whenever your customers need it.
    OWL Trusted Partner Solutions, Inc.|ROI

    About us

    We are a virtual assistant agency born from the idea that businesses thrive when they have the right people in the right roles.

    Contact Info

    Call Us:

    +1 (714) 863-2791

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