The VA Company Built for Insurance Agencies.
Our dedicated, insurance-trained VAs handle the day-to-day — so your team can focus on growing the agency.
One Person. Fully Dedicated. All Yours.
Your OWL VA learns your workflow, your clients, and your business — and handles the work that slows you down.
Your Clients Deserve a Better Experience.
Latin America-based VAs working your hours — insurance-trained for agencies, adaptable for every other industry.
Industries We Support
We Know Your Industry. We Support Your Growth.
Review
Our Testimonials
01
Your Time Zone.
Our VAs are based in Latin America — working the same hours as your business and your clients. No overnight delays. No 12-hour lag. Just a dedicated person available when you actually need them. Bilingual in English and Spanish.
Dedicated VA.
No shared VAs. No split attention. Your OWL VA works exclusively for your business — fully embedded in your team, your culture, and your systems.
02
03
Trained. Ready. Day One.
Our specialty is insurance — and we are proud of it. For every other industry, we bring dedicated VAs who learn your business, adapt to your tools, and integrate into your team without a long ramp time.
Replacement Warranty
If your VA isn't the right fit, we replace them. No lengthy process, no starting over from scratch. We stand behind every match we make because your time is too valuable to spend on the wrong hire.
04
01
Your Time Zone.
Our VAs are based in Latin America — working the same hours as your business and your clients. No overnight delays. No 12-hour lag. Just a dedicated person available when you actually need them. Bilingual in English and Spanish.
02
Dedicated VA.
No shared VAs. No split attention. Your OWL VA works exclusively for your business — fully embedded in your team, your culture, and your systems.
03
Trained. Ready. Day One.
Our specialty is insurance — and we are proud of it. For every other industry, we bring dedicated VAs who learn your business, adapt to your tools, and integrate into your team without a long ramp time.
04
Replacement Warranty
If your VA isn't the right fit, we replace them. No lengthy process, no starting over from scratch. We stand behind every match we make because your time is too valuable to spend on the wrong hire.
How Do You Benefit?
Reap the Benefits of Working with an Award-Winning Outsourcing Company
Partnering with OWL means that your workflow cycle is streamlined and ready to be executed to achieve desired results.
Book a Call
Tell us about your business, your team, and what is slowing you down. We’ll figure out the right fit together.
Cost-Effective Solutions
Our services have proven to increase operational efficiency. By partnering with us, you will significantly reduce your business expenses without compromising quality.
Optimized Workflow
Get your daily tasks done faster and with more efficiency with the help of our optimized workflow, skilled professionals, and tech-driven automated systems.
What Does a VA Actually Cost You?
See how an OWL VA compares to a full-time US hire — including every cost most people forget to count.
Scale Your Business, Not Your Costs
- Save on training and recruitment costs
- No need for extensive office space
- Get access to top-notch tech and skilled workforce
| Cost Category | ★ TPS VA | US-Based Employee |
|---|---|---|
| Effective Hourly Rate | $12/hr | $16 – $20/hr |
| Annual Base Cost | $25,200/year ($2,100/month) | $33,280 – $41,600 |
| Payroll Taxes (~15%) | $0 | $5,000 – $6,240 |
| Health Insurance | $0 | $6,000 – $9,000 |
| Workers Comp & Liability | $0 | $1,500 – $3,000 |
| Paid Time Off + Benefits | $0 | $2,500 – $3,200 |
| Recruiting & Onboarding | $0 — pre-trained | $3,000 – $5,000 |
| Total Year 1 Cost | $25,200 | $52,000 – $71,000+ |
| Your Annual Savings: $26,800 – $45,800+ per year with a TPS VA | ||
Tools We Use
Tools We Work With
Our virtual assistants integrate into your existing tech stack, including:
- Canva, Google Docs/Sheets
- Trello, Asana, ClickUp, Notion
- Salesforce, HubSpot, Zoho
- Gmail, Outlook, Slack, Teams
- Calendly, Zoom, Loom
- Ez Lynx, Hawksoft, Agency Zoom
- Ring Central, Vonage, 8x8
Who We Are
We Started as Agency Owners. We Built the Solution We Wished Existed.
OWL was founded by business owners who grew insurance agencies from the ground up. We experienced firsthand what it costs to hire in-house, train from scratch, and watch good people leave. We built OWL to give every type of business access to dedicated, trained VAs who show up ready — without the overhead, the ramp time, or the revolving door.
Learn More 
100+ Partners Served
Have Any Question? +1 (714) 863-2791
20
Year Of Working Experiance
FAQs
Frequently Asked Questions
Yes — always. Every OWL client is matched with one dedicated VA who works exclusively for their business. We do not rotate VAs, share your VA with other clients, or send a different person when someone is unavailable. Your VA learns your business, your clients, and your workflow — and stays with you.
Our VAs are trained in insurance workflows before they start with your agency. That includes policy servicing, endorsements, renewals, COI requests, AMS platforms like EZLynx, HawkSoft, and AgencyZoom, and client communication. You will not spend your first 90 days onboarding — your VA arrives ready to contribute from week one.
Your VA works during your business hours. Our VAs are based in Latin America — which means they operate in the same time zones as most US-based businesses. No overnight delays, no 12-hour gaps, no waiting until the next morning for a response. Your VA is available when your team and your clients need them.
Getting started is simple. First, we schedule a 15-minute call to learn about your business, your team, and what you need. Then we match you with the right VA based on your industry and workflow. From there, your VA is introduced to your tools and processes — and within a short ramp period, they are fully integrated into your team. Most clients have their VA actively working within the first week.
We take data security seriously. All OWL VAs are trained on confidentiality best practices and operate under strict data handling protocols. We use secure, encrypted communication tools and can work within your existing agency management systems. Your client data never leaves your approved platforms, and all VAs sign confidentiality agreements before starting with any client.
Getting started begins with a free 15-minute consultation. On that call we learn about your business, answer your questions, and walk you through our plans and pricing. Every business is different, so we build a solution around your specific needs. Click the button below to book your call — no commitment required.
Outsourcing can help you save financially by reducing labor, infrastructure, and overhead costs. Additionally, you get access to top global talent, empowering you to maximize efficiency and scalability
With a goal to provide the best outsourcing solutions, we help businesses achieve agility, efficiency, and scale faster. Our services include: Administrative Support Customer Service Receptionist Services Data Entry
Safeguarding your data privacy is our top-most concern. Therefore, we have implemented strict measures across the board. Data access to only authorized persons only Security audits and risk assessments Mandatory confidentiality agreements Ensuring compliance with international data protection regulations
Here is our transparent pricing structure to help you select the best possible option aligning with your business goals:
Types of Contracts:Month-to-Month Contract 1 Year Contract
Month-to-Month ContractBRONZE: 20 Hours per week (Part-Time) Price: $1,400.00 SILVER: 30 Hours per week (Part-Time) Price: $1,700.00 GOLD: 40 Hours per week (Part-Time) Price: $2,100.00 Onboarding fee of $ 2,000 per employee
1 Year Contract
BRONZE: 20 Hours per week (Part-Time) Price: $1,200.00 SILVER: 30 Hours per week (Part-Time) Price: $1,550.00 GOLD: 40 Hours per week (Part-Time) Price: $1,900.00 Onboarding fee of $ 2,000 per employee
Types of Contracts:
Month-to-Month Contract
1 Year Contract
We firmly believe that seamless and transparent communication is crucial for a successful collaboration.
Timely meetings and regular updates Leveraging the latest project management tools Dedicated account managers for prompt support Round-the-Clock Assistance
We have a smooth and efficient onboarding process. Here is what it usually looks like: Initially, we will schedule a consultation to understand your business needs and objectives. Then, we will propose a plan and terms of the agreement. Plan the transition process, ensuring a smooth handover of responsibilities. Identify and hire staff members Start working on the project once everything is in place.
We track performance on the basis of key performance indicators (KPIs) and service level agreements (SLAs). Our team regularly provides regular reports and valuable insights, demonstrating the value we are providing while ensuring complete transparency throughout the project lifecycle.
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Bessie Cooper
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Disgini Ktrina
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Core Developer
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Core Developer
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Core Developer
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We Have Empowered
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10+
Of Experience
1000+
Projects Completed
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Client satisfaction
“OWL Trusted Partner Solutions, Inc. has been a game-changer for ANA Insurance Brokerage, Inc. Over the past three years, their virtual assistant services have significantly improved our operational efficiency and service quality. By partnering with OWL, we have not only reduced overhead costs but also streamlined our administrative tasks, allowing our in-house team to focus more on growth and client relations. The virtual assistants provided by OWL are highly skilled, professional, and adaptable. Whether it’s handling routine customer service tasks, managing client follow-ups, or assisting with documentation, they are always reliable and efficient. Their ability to seamlessly integrate with our existing workflow has been crucial to our success. Thanks to OWL Trusted Partner Solutions, our response times have improved, and we’ve seen a notable increase in customer satisfaction. Their team is always available for support, and they go the extra mile to ensure their virtual assistants are well-trained to meet the specific needs of our insurance business. We couldn’t be more pleased with the results and highly recommend OWL Trusted Partner Solutions to any business looking to enhance productivity while cutting down on operational costs. If you’re looking for a trusted partner to help your company grow with virtual assistants, OWL is a smart, strategic choice!”
“We’ve been working with OWL Trusted Partner Solutions, Inc. for over two years, and they’ve been a huge asset to our business. Their virtual assistants have not only helped us cut costs but also improved our service quality. OWL TPS’s team is professional, reliable, and skilled at handling everything from customer service to administrative tasks. By outsourcing to them, we’ve been able to focus on growing our business while they take care of the daily operations. If you need a cost-effective solution to streamline your business, OWL TPS is the way to go!”
“Working with OWL Trusted Partners was one of the best professional experiences our agency has had. We did extensive research when picking a partner for the agency. Top of mind for us was quality of service, data security, and precision of documentation. I wanted this service to be more than a call center. I found that and more with OWL Trusted Partners. They review your workflows and work with you to customize the service to match your needs. Their scope included payments, underwriting memos, mortgage EOIs, etc. They answered calls, documented in our management system, communicated internally with our team, and our customers grew to know them as part of our team. We started with a team of two and grew that team to six people that spanned our Commercial Department, Home and Auto Department and our Special Projects Team (helping us do nonlicensed work which allowed us to rewrite over 3000 policies when Farmer exited California). This was only possible because of the excellent return on our investment. On behalf of our agency, we HIGHLY recommend this company for all of your insurance needs.”
“Monas auto insurance has been in business since 2006. We’ve never trusted any buddy to do customer service for us outside of our establishment due to the reputation of normal call centers but when it comes to OWL things were different. They take the time to study your company and put it together a team that is able to adapt your office culture and needs. They have a great structure when it comes to on boarding and frequent meeting with their administration makes day-to-day operation smoothly. Honestly, I couldn’t be happier with their service and their partnership to grow my team and company.”
“OWL Has been nothing short of excellence. The way that they handle business, their staff, and their client is top tier. If you are looking for a staff member to properly represent your company, checking out OWL. You could tell that they don’t just hire anyone and they listen to your needs, and do their best to fulfill those needs!”
Let’s Write Your Next Chapter of Success!
Experience the difference the right virtual assistant company can make!
